Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. About AppleCare service certifications - Apple Support Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As businesses become more reliant on technology, the need for security professionals will continue to grow. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Copyright 2023 Apple Inc. All rights reserved. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Access your favorite topics in a personalized feed while you're on the go. And be amazed by what it does for yours. Apples most important resource, our soul, is our people. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. . Apple expert providing guidance and training on Mac support to other support team members. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Save someone's day. A career as an Apple Technical Specialist can be both rewarding and challenging. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. This cookie is set by GDPR Cookie Consent plugin. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Along the way, youll be updating your technical know-how and educating team members about technical issues. Introduce yourself, and well get in touch if theres a role that seems like a good match. You reassure customers when delivering product diagnoses and potential solutions. Both full-time and part-time jobs are available. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple Technical Specialist Resume Example & Writing Guide This website uses cookies to improve your experience while you navigate through the website. Different together. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Learn more (Opens in a new window) . Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. CAE Inc. Global Technical Training Project Specialist Job in Saint The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. This requires a lot of testing and coordination between different teams within Apple. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. This cookie is set by GDPR Cookie Consent plugin. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The courses are sequential, and build on skills and concepts as the user progresses. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Youll need to be flexible with your schedule. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Theyre so grateful and that feels really good.. Stay up to date with what you want to know. Add to Favourites IN-Technical Specialist. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. We deliver a full range of Apple courses, including support and repair training for Apple devices. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. US-Technical Specialist - Careers at Apple Both full-time and part-time jobs are available. You have excellent time management skills and can make decisions quickly. Apple Training Training - LearnQuest The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. When a customer needs assistance, you quickly assess their situation. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apples new IT training series begins with the Apple Device Support course. View All Courses Questions? The need for more technical talent is a trend that is being driven by the increasing complexity of technology. What Is A Technical Specialist - Zippia Learn more. Apple is an equal opportunity employer that is committed to inclusion and diversity. Discover even more benefits of doing what you love. It works only in coordination with the primary cookie. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Get weekly top MacRumors stories in your inbox. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. I agree to the Privacy Policy & Terms and Conditions. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. The energy on these days rocked my world. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. The mob used the electronics in the store to play music and record their dance routine. At other times, you refer customers to support team members who get them up and running again. Regardless of the situation, your communication skills can help you be an effective technician. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. That's according to suppliers involved in Apple's iPhone supply chain. Please note that all salary figures are . I worked for Apple in a Connecticutstore from October 2010 through May 2012. All Apple certification exams are delivered through OnVuea live, online proctoring solution. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple training delivers everything you need to learn about the technologyonline and on your time. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. It was just a few days later when I received my first follow-up call. I guess the one part of the job I didn't look forward to was closing the store at night. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. It felt pretty good to be able to help this woman. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Take proctored certification exams from your home or office. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple participates in the E-Verify program in certain locations as required by law. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. This cookie is installed by Google Analytics. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . ICF Human Trafficking Training And Technical Assistance Specialist However, you may visit "Cookie Settings" to provide a controlled consent. Lots of different people to learn from and meet. Apple is a drug-free workplace. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. 50 features and changes you might have missed in macOS Ventura. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Top editors give you the stories you want delivered right to your inbox each weekday. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Your base pay will depend on your skills, qualifications, experience, and location. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. They must also have excellent customer service skills. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Your day in the Apple Store is filled with a range of focused support and service tasks. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Come eager to listen and learn from your team, your mentors and your customers. The cookie is used to store the user consent for the cookies in the category "Other. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Another perk of working there: Customers love Apple, so my days were often pleasant. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Apple hiring US-Technical Specialist in Metairie, Louisiana, United document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! . Get discovered. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Assess employee needs and develop tech training related courses and/or programs. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Your day in the Apple Store is filled with a range of focused support and service tasks. Technical Support - Careers at Apple CA-Technical Specialist - Careers at Apple This cookie is set by the Google. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. You also have the option to opt-out of these cookies. Resources - Apple Training Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. The work environment for an Apple technical specialist is usually in an Apple Store. Take proctored certification exams from your home or office. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Communication skills: Communication skills are essential in any technical role. This provides the opportunity to progress as you grow and develop within a role. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Apple is a drug-free workplace. Apple Professional Training exams are offered online and cost $149. This cookie is set by GDPR Cookie Consent plugin. I also think readers might find the level of diversity among the talent at Apple very inspiring. You may be communicating with other technicians, engineers or managers. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. A selection of macOS tips to make your Mac life a more effortless experience. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. You have excellent time management skills and can make decisions quickly. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. You may be communicating with customers about technical issues or non-technical issues. Customer loyalty and satisfaction is their number one priority. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple Inc. All rights reserved. You may be communicating with customers over the phone, in person or through email. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. An Apple digital badge represents your achievement in professional training. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. In this role, you wont be expected to repair hardware. Apple Inc. All rights reserved. And after youve passed an exam, display your verified digital badge on any professional networking site. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Fujitsu Technical Systems Specialist Salaries I spoke with a manager who asked when I'd be available for an interview, and we picked a time. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Thanks to her teams help and extra tech training, she got to know our products inside out.
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