PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Mobility Please be advised MARTA Police (Non-Emergency) 404-848-4900. Cards MUST be turned in immediately for a re-placement at no cost. You willstill have the optionof goingintovoicemail. Benefits and job security are a plus also. The thirty (30) Minute Ready Window will begin at the stated Ready Time. The fax number for Mobility Eligibility is 404-848-6900. MARTA Customers with schedules that require frequent changes are not eligible for subscription service. Yes, you can register your Reduced Fare Breeze Card and load it online at Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Assault or threat of assault is prohibited. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. . Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. It's part of making MARTA a transit system everyone can use. VI Complaint Resolution Procedure and Form. 5. Customer Service. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. EXAMPLE: Customer prioritizes the Pick-Up Time. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Click here to download the Mobility/Paratransit Application. Atlanta, GA 30324-3330, Via Fax: Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. . MARTA Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Also, only you are allowed to use your Reduced Fare Breeze Card. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. About MARTA. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. The lift can only be occupied by one person at a time. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. PCAs travel at no cost when accompanying the eligible customer. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA and MTM's Contract for Eligibility Assessment Services Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. 404-848-5389, or mobilitycertification@itsmarta.com, Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Atlanta, GA 30303, MARTA Headquarters Building For this reason, different types of eligibility that have developed in the transit industry, including: It is strongly recommended that a customer using a manual wheelchair have attached footrests. Superintendent of Mobility Operations Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. 2424 Piedmont Road, NE Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Breezecard.com University Program. . 2424 Piedmont Road, NE Accessible Services - MARTA If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. 2. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers may travel with one companion. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. It is your responsibility to maintain the Breeze Card in good, useable condition. Operators are not permitted to handle service animals. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Customers with inoperative wheelchairs cannot be transported. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Click this link[ Assistance for TDD Users: (202) 366-0153. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY A CCR will return the call and complete the reservation.
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