If you've checked VPN but you're still being blocked: Click on the pink BT Sport Help Tool button under 'More help' below for help. Enjoy free shipping in national and international when customers shop more than certain dollars at Bt Sport. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. If you're outside of these areas, you'll be blocked from streaming any content. Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. Check your internet connection by trying to watch a video on YouTube. Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. This means that an issue with your internet connection is interfering with the pairing process. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). You can book an appointment with one of our local experts. This will clear any previous sessions and should fix the problem. 22h05, first it was chrome but then I tried firefox and it was the same issue, on MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. This is most likely caused by a network issue. CF001 or CF002 error code These error codes are normally caused by app configuration issues. Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024, Restart your TV and when the TV turns back on, restart your TV box, Remove then re-insert your HDMI cable from both ends at your box and TV, or AV Amplifier if you are using one, If you have a SMART TV please make sure that the TV software is up to date, If youre connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. Simply click the link below and give it a go. Key features of the app: - Live streaming of BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport 4, in stunning HD BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. 9h36 Do this by opening the Settings menu in the app. We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. Welcome to the Community and thanks for taking the time to post. If this hasnt fixed your problem, BT customers canclick here to chat with us >", on This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. answer your security question on the web page that opens 8 enter your BT ID username (your email address) and password 9 a message will confirm your BT ID is now set up and ready to use 10 download the BT Sport app in your device's app store and log in using your BT ID username and password to start watching How do I set up discovery+? Remember that only the primary account holders BT ID can be used to log in to the app and online player. This means that your device's location services aren't enabled for the BT TV App. BT TV App Error Codes - Apple TV Before looking for your error code, why not try our TV and Sport help tool? If you've forgotten your BT ID details, click here. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. I have no problems with broadband but power line adapters have no light on the data side. Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. and why, for example, the Labour party ('composite motion no 341b, conference') inevitably disappears up its own arse. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. Simply hit OK to enable casting from your BT Sport app. ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! Do this by disconnecting the power supplies. The help tool can quickly get you back up and running again. If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. As a precaution, you need to wait at least 15 minutes before you try to log on again. 13-08-2021 Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. To solve the problem, log out of the BT Sport online player, then log back in again. Youll need to disconnect your device from any external display to continue using the app. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. This will give you the chance to use the links on the page to either reset or get a reminder of your details. If it doesn't work, it could be a fault with your TV or your box. Note: You can't pair if your device is on a mobile network such as 3G or 4G. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Some public networks (hotels for example) limit the bandwidth available for video. If your device falls into one of these categories, youll need to try a different one. Try closing the app and opening it again. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? If you click "Don't Allow" but still want to cast, you will need to go to the BT Sport in your device Settings and switch the permission on. If you still have the problem, take a look at our BT Broadband connection problems> help page. Your TV will need to be HD ready also. 14h07, on Things are constantly changing, and unfortunately the help site team are always the last to be told. Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. Try closing the app and opening it again. BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM Restart the app to ensure the settings have been saved. Please bear with us as we update our records. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! ER18. What do I do next? You may need to enter your billing account number so we can link your username to your BT billing account: You may need to confirm you are the account holder: (If youre then told that the account is managed by someone else, it means you are not registered as the account holder. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. Go back to: What can we help with? on 13-08-2021 These error codes are usually caused by a problem with your BT Sport order. Simply click the link below and give it a go. The BT Sport online player uses cookies to enable a high quality viewing experience. Enjoy up to 10% OFF on selected Bt Sport final sale items while supplies last. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. You'll need to re-start the app and try again. GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. You need to download the latest version of Javascript online. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. This error code relates to the enhanced video player. 20h12. 06-04-2021 This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. This means that youre using a VPN or equivalent service to change your device location. If you're within the EU but still being blocked: Make sure you're not using any VPN software on your device. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Please visit our billing help pages for more information. We recommend that you try uninstalling any data compression apps you have on your device. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again.
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