Here are some of the most common ways eBay sellers are scammed. Update 2: So my next step was to file claim with UPS. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The law spells out how to challenge billing errors. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I lost my appeal. Put your blame where it belongs with Chinese sellers! They needed his phone number but I did not have it. Did you try talking with the buyer? Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. There is undisclosed damage to the item. 26-05-2020 Zero money was left over. The buyer could be lying. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Has she possibly got you mixed up with a different seller ? NO Cash Refund for wrong purchased items. The item's condition was misrepresented. 1. Message 1of 30 Help for buyers and sellers. Those are not indicative of any scam. on 26-05-2020 Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select Order Not as Described. I'll have to ask her what she sees different because I know it's the same. Otherwise she wouldn't have bothered. I can't really remember what specific package I mailed it in. Put it in a bag took pics opened case and returned back explained. The item could have gotten mixed up during a customs check? I guess it depends on whether the item they are sending back is worth paying the shipping on. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Buyer contacts me today. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. 2023 Comparitech Limited. But I would like to reach more buyers. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. I did buy the shipping label through ebay. I have had my hosting company check everything their end and they say all is correct and working ok. did said person say they woud send you the motorcycle and the title and then you would have to pay? What would you do? Tune into our last eBay for Business podcast episode of 2022! Am I going to be screwed out of $55? It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. They may even provide photos of the broken item. I had a customer contacted me that the item was damaged in transit. The scammer will ask for the victims gift card number to use as payment. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. eBay are only concerned with issues that affect their own profit margins. And third, we started to build PayPal's business off eBay. "Hi. Thank you sooo much for putting your story on here. I talked to manager and simply were told nothing can be done. Is eBay likely to refund the buyer? Always think like a big retailer. Some of this advice may be second nature to you, or may not apply to all sales. Record any serial numbers or unique codes. I have sent the item you ordered to the address on file with ebay. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Along with photographing everything, try to record any identifying details about the item. Explain that you used a box, not an envelope, if that is the case. So Im hoping he doesnt return anything. It seems I have no time to inquire. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Yup pretty much. 03:21 PM. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Press question mark to learn the rest of the keyboard shortcuts. I have had a few people say they didnt receive their orders when I know I sent out to all of them. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! 26-05-2020 It is a site to get quality at the best price and sometimes I make 50 cents. Explain it to him like you explained it to us. I will report this to the post master. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. It WAS new in the box. The unofficial eBay subreddit. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Keep choosing to the end, then scroll down and your contact options will be at the bottom. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. This is what it takes to get ebay to appeal a return in your favor. I never sold a necklace on ebay period, and never saw that one in my life. I recently had the same experience. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Go to usps site and fill out the mail fraud form. Cookie Notice I also ask if you have me mixed up with another seller you've purchased from recently. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I asked my boyfriend to print off the labels and post them while he was at work. I know they will get their refund, but should I inquire at all? You can chat with other sellers about anything to do with running a business on eBay. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Strictly No RETURN NO EXCHANGE policy. They aren't. Yes it would add cost. Or just take back the item. However, for large packages and certain types of express service, UPS is the cheaper . I would do that myself in those circumstances. They have always just put new shipping labels over the original label on the unopened package. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I don't know what it actually takes for them to get banned. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. 26-05-2020 So buyer filed a claim for a return with eBay citing wrong item sent. Ebay going to shit with scammers abusing the money back guarantee. Example: You bought a table, and it showed up with only three legs. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Can Usps Tracking Be WrongPost Office have such a horrible . A neighbor may have picked it up, so it is worth asking around before you contact USPS. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Only first-class mail can be certified. I'm not sure where I stand on this now. - edited Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Could you explain a bit what steps you take when shipping? I sent a seller an offer on an item and she accepted. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Theres no possible way I sent the wrong item so hes trying to scam me. There are two occasions in the tracking updates that says it was rerouted due to processing error. Go to ic3.gov and fill out the internet crime form. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. When a buyer wants to return an item and be issued a refund, here is what you do first. Should I contact the postal service? You purchased a specific quantity of an item, but received the wrong amount. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. package or mail missing? Item compatibility is buyer s responsibility. This time, I accidentally sent an ebay buyer the wrong item. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Once they have the code, they disappear and make off with your gift card balance. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Ebay found me not at fault and released my funds. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. This is why I take photos of the item with the eBay paperwork. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I was hoping it was a post offcie mix up. This is what people are doing nowadays, so selfish. It was already on the way. I take pics and and email amazon all the details of before and after and the condition it is come back - Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. 10/31/2020 at 3:54 pm #83017 Antique Frog Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. How do they sell my exclusive manufactured trademarked product for lees than I do?? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. So, I cancel the order and sent in a statement. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). If you have any problems paying for your items, we . But just the thought of it would scare a lot of scammers into stopping this shit. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. In order for it to work, sellers must provide proof of item delivery. Remember to be persistent when you are in the right and can prove it. I sold an item for $55 and they sent a return saying I didnt send the right item. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Contact postmaster and file mail fraud. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. A collectable which I still have. So unfair. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. 26-05-2020 Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. man!! Its the reason Im looking into EBay Protection Program right now. What if the buyer is not trying to rip you off but simply made a mistake? I'm based in the UK I had two items sell on the same day, both with InPost delivery. That necklace couldn't have come from me. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). and our I can send to any other email address OK.We'll move all . This is the message:Just wanted to say that the item I received was not this one. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. You have to make them paying you off a better deal than the hassle you will continue causing for them.
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