Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Presumably company records will be used for verification. No wonder its tickets are so expensive! Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Shoots Twice (Hockey) All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Buy directly from the venue. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Accordingly, you consent to injunctive or other equitable relief for such violations. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. Event date, times, venue and subject matter (collectively Event Details) may change. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Vivid Seats respects the intellectual property of others, and we ask you to do the same. Email Delivery . If your event has been postponed, tickets will be valid for the new date. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. Can I get my 173,116 Chase Ultimate Rewards points refunded? 2021 Vivid Seats Ltd. All rights reserved. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Will I receive compensation if my event is rained out, postponed, or rescheduled? So should you buy tickets for live events through Vivid Seats? If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. DoNotPay Can Be Your Little Swiss Army App. 2021 Vivid Seats Ltd. All rights reserved. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. . When an event cancels, we will always send you a notice via email with the applicable terms and options. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Things you buy through our links may earnVox Mediaa commission. You can choose between a travel credit or full cash refund. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Douglas Himberger would really like to know. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Under these circumstances, I think a credit card dispute is absolutely fine. i Our wait time is longer than normal. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. For listings with no designated delivery method, tickets will typically be shipped by UPS. You can begin t Can I cancel an order Ive already placed? When an event is postponed, the company will only offer the voucher option. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Why is it taking so long to get a cruise refund? If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. There was absolutely no way to talk to a human. One of them is about the companys ownership. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If your show hasnt announced a new date yet, please hold on to your tickets. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Most complaints are from ticket billing and delivery issues. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Where is it? No, Vivid Seats will not grant you a refund for postponed events. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. I tried emailing and calling. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Did the company have to return Himbergers money? If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Upon seller confirmation, your method of payment will be charged. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. During that investigation, we will review the proof you submit and contact the seller. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Yes If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. There are mice in my vacation rental! Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Will this be the busiest spring break ever? The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. I purchased tickets to an event that has been canceled due to the coronavirus. But six months later, Discover found that the charge was valid. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Tickets for some events are impossible to come by, so you may only find them on the companys site. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. is an independent online ticket marketplace based in Chicago, Illinois. The event kept getting postponed and now he cant get his money back. Its going to give more credence to your chargeback claim. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Himberger is unhappy with that resolution. Taking legal action such as filing civil or criminal charges or seeking an injunction. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Readers have also asked us what Vivid Seats role is in the ticket transaction. Now it wont refund my $3,606. According to this tweet, if you want a refund check your email for official information.. We're your companion for live events. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Instant Download Within a few minutes of placing the order. But the company was just following its rules. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. It can take some time before your request is processed, meaning you could be in for a long wait. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. The parties are not required to exchange selection lists. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Our mission is to connect customers with individual ticket holders and amazing. Please note, the ticket price may be higher than the face value that appears on the ticket. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. E-tickets Within a few minutes of placing your order. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. RYADD was also forced to settle with Virginia authorities over the same practices. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Vivid Seats: 100% Buyer Guarantee.