From setting up new or existing Boosters, to fixing any troubleshooting issues, here is your step-by-step guide. Instead, Virgin Media will send the hardware in the mail. Testing speeds with the TamoSoft Throughput and close to the router revealed upload and download speeds in the 90Mbps+ range (average of 74Mbps and 81Mbps respectively). Plug in the new WiFi Pod halfway between the Hub and where you're experiencing poor WiFi as already mentioned by @Adduxi To verify click here. Follow these instructions to set up your Plume with modem-router combo box: Download the HomePass app and sign up to start the setup. Instead, Virgin should automatically push an update to your phone. If you wanted better Wi-Fi with Virgin in the past, the only option was to stick the Hub into modem mode and upgrade to a mesh system, meaning additional boxes and clutter. The pulsing blue light indicates that it's ready to be set up in the Google Home app . That means you will need to manually reconnect things which used the old name. 18 month contract. The former is a free update to Hub 3 and 4 routers that automatically sorts out any Wi-Fi kinks. Available to Virgin Media customers with the Hub 3 and Hub 4 routers, is the Pod the Wi-Fi saviour youve been looking for? youre eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages. You can check our list of the best Wi-Fi extenders for other options in boosting your home Wi-Fi. Relocate the BoosterMove the Booster to another socket ideally an internal wall and away from interfering devices with a motor like a washing machine. Virgin Media X Plume. Step 2: Once you're signed in, tap Settings & Preferences. WhatsApp: 07305327112, Press J to jump to the feed. Need to contact Virgin Media Customer Services? It lets you run a super intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to perfect for when its the kids bedtime. If you purchase through links on our site, we may earn a commission. #diy #virginmedia #wifiextender #uk Luqman Khan Ltd 124 subscribers Subscribe 42 Share 17K views 5 months ago UNITED KINGDOM Make sure you havent pressed the WiFi button on the side of the Booster, as this turns the WiFi on and off. It is a Mesh system. Here's how to access it: Step 1: Sign into your Virgin Mobile account. Your WiFi password, network name and other details can be found printed on the underside of the router. Virgin Media is home to the UKs fastest widely available broadband. Intelligent WiFi chooses the least busy connection for your devices and automatically sorts WiFi issues for you. Do Not Sell or Share My Personal Information. If they sourced a decent hub with external antenna - rather than the crappy Arris product they use - their customers would have better WiFi without the need to pay for more gadgets. That makes no sense to me as previously I'd have to set up routers to act as wifi boosters. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Now insert the Virgin Broadband Wireless Set-up CD into your computer's CD drive. That's what I'd normally expect to do myself with any other booster. It's also quite large - and might block the plug next to it. Similarly, I couldn't find a way to access the BLE functionality. If it's pre configured does that mean you cannot change your SSID or password in the future? "When I plug the pod in halfway between the garden and the hub" guess they're okay as long as you have sockets in the middle of your lawn? Using this app, which is available in the Google Play Store and Apple App Store, customers will be able to test the strength of their WiFi signal in each room, manage the number of devices connected to their home network, pause devices handy when the children are up past their bedtime, and access customer support to help resolve any issues. Excludes broadband faults and broadband network outages. Virgin Media promises speed gains of up to three times in hard to reach areas thanks to intelligent Wi-Fi extenders. Up to 3 WiFi Pods if needed. That is a solid increase, reaching levels in the furthest part of the house similar to those from a couple of metres away from the router. Your response will then appear (possibly after moderation) on this page. I've been mostly satisfied with Virgin Mobile service on my iPhone 5S , especially the $30-per-month price tag for nearly unlimited everything. Virgin Medias shiny new WiFi Pods are powered by mesh network subscription service Plume. There is no one-off fee. Take the smaller one first and plug it into a mains socket, next to the Hub. 1 Reply More posts you may like r/VirginMedia Join 6 days ago <>stream The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Theyre coded to your router when you order them from Virgin. So, for example, if you fire it up at 9 a.m. on Monday, you've actually got until midnight on Tuesday -- effectively giving you two days for the price of one. Or, take a look at our installation guide. (See below if you run into trouble.). It's a hassle, but at least the mobile hotspot function is now available. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. From there, youll be good to go! You may find that some equipment roams onto the 2.4GHz network because it is marginally stronger and never connects to the faster 5GHz network. Once youre all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. Delivered Tuesdays and Thursdays. Virgin's Intelligent WiFi Pod is here to wipe Wi-Fi blackspots from existence, Kob began his career at What Hi-Fi?, starting in the dusty stockroom before rising up the ranks to join the editorial and production team as the Buyers Guide editor. and independent advice on what to buy. Upon receiving the parcel, youll only need to plug the node into the mains socket. They are assigned to the router and the account not just able to be swapped around. For verification see virginmedia.com/fast. No setup fee. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. You should also note that after your hotspot period has ended, the Personal Hotspot option will disappear from the Cellular menu. Virgin Media has announced two upgrades designed to boost Wi-Fi signal throughout your home for those struggling with dead zones not reached by their router. And away from interfering devices with a motor like a washing machine. Be sure to position pods in central locations along the . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Virgin will supply customers up to three WiFi Pods in total, but each time the customer needs to setup and check coverage before an additional booster will be sent out. Switch to Virgin Media and Upgrade your existing connection with one of our broadband packages. First up, the new WiFi Pods will bring a so-called mesh network to your home. That's because it's not there -- yet. So second hand ones dont work Im afraid. And, because the networks insists on putting all the SSIDs on the same frequency - I've noticed an overall slowdown in my WiFi speeds. Would changing my Wifi creds to match his fool the Pod into thinking its still in his house? What's more, that 250MB isn't counted against your 2.5GB monthly allotment of high-speed data.) Virgin Media has been lagging behind the competition, providing just a single router and optional wireless boosters that run over your homes power lines. Is this booster on some kind of subscription? This device then transfers those boosted frequencies through an Ethernet cable, back into your home WiFi settings so you can enjoy faster speeds, without buffering issues. Tap to select that option, and then tap Update. Port 53 is open on the device - but doesn't seem to respond to anything. You won't be able to connect Powerline adaptors, using HomePlug technology, to your Booster network. Virgin Media WiFi Hub; Intelligent WiFi Technology; 132Mbps 264Mbps average download speed; 20Mbps 25Mbps average upload speed; About your speed. More info. Jeff Dodds, Chief Operating Officer at Virgin Media, said: Intelligent WiFi Plus is our most advanced and impressive WiFi service to date that will help remove broadband blackspots and bring faster and more reliable speeds throughout the home. 3 0 obj<>stream <>/ColorSpace <>/Font <>/ProcSet [/PDF /Text /ImageC /ImageI ]/Properties <>/MC1 <>>>/ExtGState <>>>/Type /Page >>endobj He gave it to me and said I just plug it in and it works. Once paired, the Connection lights will go out on both Boosters. Restart your modem-router combo box. I havent encountered any issues, but then my speakers arent in close proximity to the Pod either. Virgin media pod is an intelligent #wifi extender . After a few seconds the Installation Wizard should appear. If you find its blinking consistently and for longer than usual as happened to me on one occasion Id suggest rebooting the main Hub to get them back in sync. Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. With more people staying indoors, home Wi-Fi has taken a battering. Can't find the setting on your iPhone? Obviously, if your walls block WiFi, there's a limit to what the pods can do. It comes at a cost of 5/month, and in the short-term thats easy to accept; over the course of a few years it might sound a little too steep. Virgin says that managing your new mesh network will be handled using the existing Connect smartphone app. When you activate the hotspot feature, it remains live until the end of the following day. BeakerUK 1 yr. ago Thanks, seems to have done something.. the pod had a double flash and has now stopped. Now, press the sync button on the second Booster for 3 seconds. Within 2 minutes, hold the Sync button on the additional Booster for 3 seconds. Good luck. Yeahit doesnt. GEG4Dcb>%!5Up]@K&HZKAl,VlIsjkv]Viu8y($f9wA{)d*!^z'f5-x'tU_ $\s 8:6P~t764tckGUGi?|Z*I.c`\>TBrSrCI ^@l87HQm6zH v:[w] ~As-IBGInY*2^B+-?l@QhVL`.5XroI$#7&Y0|3zQjn *^"smv'=cum:G(Q4yoa!0 H[ 2 0 obj Any insight? Priority is a service from O2 that current Virgin Media customers aged 16+ can also use. check for an fcc id. (not very secure I know). Having had the WiFi Pod plugged in for nearly six weeks, the performance is what the Wi-Fi Doctor ordered. How to set up a Virgin Media Hub . Pretty crappy! Leave for around 15 minutes to pair up to the smaller Booster and download the latest software updates. Position away from devices that may cause interference i.e. Virgin Medias mighty Hub brings the magic right into your home. Naturally, the speed is limited to whatever the pod can negotiate with the hub. Each service has a minimum contract length thats shown in your basket. They are paired with the Virgin SuperHub. the combo of new Hub features and Wi-Fi Pods provides a step change in . New live support hours are Monday to Friday, 9 am - 6 pm GMT. 1 0 obj Youll know when the copying process is done as the wireless light on the larger Booster will stop blinking and go off. If youve requested an upgrade, youll receive a new Virgin Media WiFi Hub in the post. Amazon Eero mesh Wi-Fi review: a true rival to the Google Nest Wi-Fi? Compare this to the speeds in the blackspot sans the WiFi Pod and theyd fall to average upload and download figures of 47Mbps and 58Mbps. Offers are subject to eligibility and availability. Press and hold the WPS button on the larger Booster for about 10 seconds and release it. If it doesn't request another pod as you can get up to 3. The wireless and power lights will start to blink. For purposes of this tutorial, let's keep the focus on that phone-based option, as I think it's the most expedient method. Tap it, then sign in using your Virgin account number and PIN. ), Preview: Virgin Media's Intelligent WiFi Plus Pods. Make sure you choose an internal wall, free from obstructions, such as: cupboards and shelves with lots of ventilation. Meet the Hub 5, ready to serve up Gig1 Fibre Broadband, our fastest most reliable WiFi yet. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. Additionally, there's no plug pass-through, so this will take up a socket in your home. 8p/m extra or included with Gig1 or Volt. There are double Ethernet sockets on the Pod. So run a patch cable down to your shed, plug it into the Pod and you have a WiFi extender. Yes. Volt M250 Fibre Broadband . Step 5: Tap Settings > Cellular and you should see a Personal Hotspot option. You can now unplug the larger Booster and move it to where you need in your home. I had my old hub 3 plus booster pod and 1 v6 box replaced last weekend, after new hub was installed it took 3 days to appear in connect app, my pod would not connect and after a phonecall we were told we needed a new pod due to compatability issues with the old pod and new hub. It pulsates during set-up, blinks when it is improving the Wi-Fi signal and once its done it turns solid before turning off completely. When ready to be paired, the Connection light will flash red. Thankfully, the carrier now offers that capability, as $5 buys you a day's worth of using your handset as a Wi-Fi hotspot for up to five devices. Which means they log into your SuperHub, and copy your SSID and password to the pod. Virgin Media hasnt revealed whether these motion-sensing capabilities are also built into its Plume-developed WiFi Pods, but if so, it could be something that really sets this mesh network option apart from rival BTs Whole Home Wi-Fi mesh. Our Hub 3 is packed with fast and reliable WiFi for great coverage around the home. Video guide prepared by Luqman Khanhttps://www.luqman.euHere is with how to self install virgin media pod. The Virgin Media Connect app is the control unit for your WiFi that helps you get your Virgin Media broadband up and running. Dual 100/1000Base-T Ethernet with autosense WAN or LAN configuration. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youll still be charged 30 for this service. It can be moved between rooms at a later date. To verify click here. Press the sync button, on the side of the Booster connected to the Hub, for 3 seconds. We follow the IPSO Editors code of practice to underpin these standards. On the existing Booster, thats already connected to the Hub, hold the Sync button on the side for 3 seconds. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. It also means it cant speed up the performance of Sky Q boxes/mini boxes as they have their own Wi-Fi connection they converse in, although you can follow our guide to fixing Sky Q connectivity issues if you do want to run the system over this mesh network. However, for iPhone owners in particular, it's not immediately clear how to enable the feature. As it creates a mesh Wi-Fi network with the router, theres the chance for interference with other mesh systems such as Sonos, although that can be avoided by hooking your Sonos system up to Wi-Fi. I kinda get why they do this - better to connect to a slow but stable 2.4GHz than a flaky but fast 5GHz - but it is annoying for those of us who rely on segregated names. Unlike traditional boosters, these new systems allow you to move around the house on a FaceTime call without dropping signal. Welcome to Virgin Medias help and support page. Thats meant once reliable speeds and coverage arent quite as robust. Terms of guarantee vary by provider. The pods virgin uses seem to be rebranded plume pods: https://www.plume.com/homepass/shop They're known as wifi mesh systems - most of this sub seems to swear by the tp link deco m5: https://www.amazon.co.uk/dp/B071241G3R/ref=cm_sw_r_cp_apa_fabc_6HDVMMHTW57F2PNBATAQ badservice21 2 yr. ago For those who live in . You can use the Virgin Media Connect app to scan your home and smooth out any snags. The Virgin Intelligent WiFi Pod is a simpler, more integrated option that works with your existing router, building a wireless mesh network. Rick Broida is the author of numerous books and thousands of reviews, features and blog posts. I had my old hub 3 plus booster pod and 1 v6 box replaced last weekend, after new hub was installed it took 3 days to appear in connect app, my pod would not connect and after a phonecall we were told we needed a new pod due to compatability issues with the old pod and new hub. Tap it, then toggle it to on. So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. The weakest area in the house is on the first floor and out towards the rear garden (the Hub is closer to the front of the house). 1. Despite its inelegant shape, in use the Virgin Intelligent WiFi Pod is elegantly simple. Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. This will return it to the default factory settings, then follow the steps to try pairing again. Want CNET to notify you of price drops and the latest stories? In regards to setting up and finding the best spot for your intelligent WiFi Pod, we suggest the following: Make sure to keep the WiFi Pod out in the open. Easy to set up,. They do broadcast the SSID that they were set up with and you can connect to that and use it (if you have the password). Step 4: You'll see a confirmation screen noting your start date ("Now") and end date. Make sure you choose an internal wall, free from obstructions, such as: cupboards and shelves with lots of ventilation. , Your email address will not be published. Adaptive Band Steering indicates which frequency range out of 2.4Ghz and 5GHz a device should be on. We use your sign-up to provide content in ways you've consented to and to improve our understanding of you. But, I'll be honest, I think Virgin are a bit cheeky to charge extra for these. This may include adverts from us and 3rd parties based on our understanding. The big limitation is that both your 2.4GHz and 5GHz WiFi SSIDs need to have the same name and password. Connect the new Hub to the mains power supply and plug it into the wall. At the bottom of my garden, without the pod, this is what I get on 5GHz: There are two Boosters in your pack. . The aim of these Pods is to extend the reach of Wi-Fi within the home and make speeds more reliable and faster. You can also tap Wi-Fi Password if you want to modify the random one created by the service. Unlike traditional boosters, which create a separate Wi-Fi network that youll need to join to benefit from the boosted signal, mesh networks seamlessly move your device between the nodes throughout your home. Theres also the Virgin Connect app (iOS/Android) to check on the health of the home Wi-Fi as well as search for any blackspots. Connect the coaxial cable to your new Hub and secure it with a spanner (this will be included when you receive your new Hub). Our staff members must strive for honesty and accuracy in everything they do. From there, the setup is nice and simple. For those who live in high-rise flats, this should be particularly important. Theres an Ethernet socket for a hardwired connection, while visual touches are restricted to a red Virgin logo on the top surface and an almost imperceptible LED light. The video guide also displays instructions that come along. In practice, tri-band systems are much faster. Turn WiFi on and offIt may sound simple but try turning the WiFi setting off and on again from the device you are using to find a stronger signal. All going well, for the majority of the WiFi Pods lifespan you wont see the light in action. Wi-Fi connections would become noticeably weaker here. Intelligent WiFi reduces WiFi traffic by automatically finding quiet channels to use. Its unclear exactly how many of the systems developed by Plume (and available from their own SuperPods system) will be available to those who sign-up for the Virgin Media-branded version of these mesh network gadgets. This is the same underlying technology seen in rival products from Google, Amazon, Netgear, and BT. Despite being rebranded Plume devices (see below) you cannot use the Plume app to manage them. Hope you didn't use the password for anything sensitive! Theres some room for confusion between Virgins Intelligent WiFi and its WiFi Plus service. Now other devices in the immediate vicinity should be able to connect to your iPhone. The sounds of stroking and scratching the cardboard. Update: Want to get a little more bang for your buck? Disconnect your old Hub (note: the coaxial cable will need to be unscrewed). Hard reset router for at least 30 seconds when it loads back up give the pods 24 hours and see if that improves. Then scroll down to Manage Mobile Hotspot and tap it. According to VM it can take up to 24h for the pod to settle. The power light will stay on. They'll stick to a stronger 2.4GHz network rather than the faster 5GHz one. New pod arrived and looks exactly the same as . Virgin Media services are only available in eligible Virgin Media network areas. But there's one feature I've missed: mobile hotspot. Then follow the steps to set them up again in our installation guide. 2. Think streaming in Ultra HD, grabbing that game update before your mates, and downloading massive files in a flash. M250 Fibre Broadband. Plume Setup. At which point, it may be more cost effective to buy a decent router or your own mesh system. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. There are a number of reasons why the Booster isnt working. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2.4GHz WiFi. However, if you have Ethernet in your home, you can connect the pods to the Ethernet jacks in the home and that backhaul traffic will travel over the Ethernet cable. Experienced in both magazine and , Unbiased and independent advice on what to buy, Virgin Intelligent WiFi Pod price and availability, You should buy the Virgin Intelligent WiFi Pod if. 12.00 a month *. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 2nd April 2023. If you want to boost reliability, its a good upgrade, but if you want much faster speeds, opt for a different mesh system. All rights reserved. And the more speed your Hub gets, the more your WiFi can do. He lives in Michigan, where he previously owned two escape rooms (chronicled in the ebook "I Was a Middle-Aged Zombie"). Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. Virgin says the best area for placement is a) out in the open and b) around halfway between the router and the blackspot area, though obviously theres room for adjustment depending on the location of mains sockets. Here are the most common and what to look out for: Use power sockets on internal walls, but dont use extension cables. Gig1 Fibre broadband provides you with the speed you need to stream, zoom or game to your hearts delight. 2023 CNET, a Red Ventures company. Well, that's the theory. Is adding yet another broadcast to the mix such a great idea? Tap Add Set up device New device. They're also meant to come with ad-blocking and speed-testing. Indeed, if you venture into Settings, you'll notice a complete absence of the Personal Hotspot option. (Turns out there's already a bookmark in there called My Account.) Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. (Optional) Connect one of your Plume pods to a LAN port on your modem-router combo box via the included Ethernet cable. If youre using an extension youll want one with at least three sockets. Move the Booster to another socket ideally an internal wall. (And your first time is effectively free, as Virgin is offering a $5 account credit between now and July 16.) It is an improvement, but this isnt the fastest wireless mesh system. The apps available to everyone with a Hub 3, 4 or 5. Basically none. But, yeah, if you need WiFi in your attic or shed, they'll do. To do so, open the phone dialer, then enter ##873283# and then tap Call. Then switch the power on. Available with M50 broadband or faster. Virgin Fibre Areas only. So, how much of a boost does the WiFi Pod bring? If youre experiencing poor WiFi coverage in your house, or office, then a WiFi Booster will help: (I did.) they look like plume pods, wouldnt be surprised if someone has reflashed them to a generic firmware. Connect the coaxial cable This pod plugs into a power socket and listens for WiFi signals from the hub. Simply plug it in, turn it on and let it do its #job In the next video, I will explain with what you can do to create a chain of #wifiextender in order to build a #cloud #wifi that your neighbours can benefit from too, if of course you want to help. Our intelligent Boosters: WiFi and Wired, use your home's internal electrical wiring to help connect your devices to the Hub from any room with a working socket. If the connect lights flashing red, and the power lights solide white the pairing has failed. Place them no more than one floor or two rooms away. Step 2: Once you're signed in, tap Settings & Preferences. Its important to leave the Boosters alone during this time, so that everything works properly. Move closer to the BoosterTry moving to a different room or closer to the Booster before connecting the device We expect you to get full satisfaction from our Mobile Deals and Broadband, TV, Landline Packages, and that is why weve worked hard to put together a learning and help space where all of your problems can be resolved quickly and efficiently - today.
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